Delivery and Return
Delivery
All our shipments outside the European Union including Switzerland and Norway are shipped without taxes (HT).
Taxes are to be paid upon receipt of the package according to the laws in force in the country of destination.
All the possible customs charges remain the responsibility of the Buyer.
The address indicated by the customer cannot be modified once the order has been validated. Hiromanga or the carrier cannot be held responsible in case of impossibility to deliver due to an inaccurate delivery address (please note that the use of P.O. Boxes is forbidden).
Reminder:
European countries (delivery within 10 to 20 working days):
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, United Kingdom, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Other international countries (delivery within 10 to 25 working days):
Japan, South Korea, Singapore, Switzerland, Australia, Algeria, Argentina, French Guiana, French Polynesia, Hong Kong, India, Indonesia, New Zealand, Norway, Russia.
Returns
The quality of our products is very important to us. If you feel that the item you received is obviously defective, please request a return form by contacting hello@hiromanga.com. We will then provide you with the return address closest to your location. Return shipping costs are the responsibility of the buyer. However, if the item is indeed judged to be defective, you can send by email to the following address hello@hiromanga.com the invoice of the carrier in order to obtain a refund of the shipping costs.
As soon as we receive your return, we will send the item concerned to our quality department which will determine the causes of the problem. If it is indeed a manufacturing defect on our part, we will offer you a refund of your item. Please note that due to the epidemic, for the safety of our employees and customers, we are only accepting returns of defective products at this time.
Refunds
Upon receipt of his return, the Buyer will be informed by email of the processing of his request. After reception and validation of your return package, the refund will be made within 15 working days, and you will receive a confirmation email. The Buyer will be refunded the full amount of the returned items and the "outward" shipping costs, in accordance with the Loi Châtel. The "return" shipping costs remain the responsibility of the Buyer, except if the item is indeed deemed to be defective, you can send by email to the following address hello@hiromanga.com the invoice of the carrier in order to obtain a refund of the shipping costs.
Special cases
My package arrived damaged, what should I do? In case of delivery of damaged or incomplete goods, the Buyer will have to refuse the delivery and mention his reserves on the delivery note. The Buyer will then have to inform Hiromanga by e-mail at hello@hiromanga.com, asking for a new delivery in conformity, the corresponding shipping costs being at the charge of Hiromanga, or the cancellation of the sale and its refund.
I received a defective item, what should I do? In case of delivery of damaged or incomplete goods, the Buyer must refuse the delivery and mention his reserves on the delivery note. The Buyer must then inform Hiromanga by e-mail at hello@hiromanga.com, requesting a new delivery in conformity with the order, the corresponding shipping costs being at the charge of Hiromanga, or the cancellation of the sale and its reimbursement.
Translated with www.DeepL.com/Translator (free version)Il manque un article dans mon colis, que faire ? Nous vous invitons à contacter rapidement le service clients Hiromanga par email à l’adresse suivante hello@hiromanga.com . Pour toute autre question, merci de contacter le service clients Hiromanga par email à l’adresse suivante hello@hiromanga.com .
All our shipments outside the European Union including Switzerland and Norway are shipped without taxes (HT).
Taxes are to be paid upon receipt of the package according to the laws in force in the country of destination.
All the possible customs charges remain the responsibility of the Buyer.
The address indicated by the customer cannot be modified once the order has been validated. Hiromanga or the carrier cannot be held responsible in case of impossibility to deliver due to an inaccurate delivery address (please note that the use of P.O. Boxes is forbidden).
Reminder:
European countries (delivery within 10 to 20 working days):
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, United Kingdom, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Other international countries (delivery within 10 to 25 working days):
Japan, South Korea, Singapore, Switzerland, Australia, Algeria, Argentina, French Guiana, French Polynesia, Hong Kong, India, Indonesia, New Zealand, Norway, Russia.
Returns
The quality of our products is very important to us. If you feel that the item you received is obviously defective, please request a return form by contacting hello@hiromanga.com. We will then provide you with the return address closest to your location. Return shipping costs are the responsibility of the buyer. However, if the item is indeed judged to be defective, you can send by email to the following address hello@hiromanga.com the invoice of the carrier in order to obtain a refund of the shipping costs.
As soon as we receive your return, we will send the item concerned to our quality department which will determine the causes of the problem. If it is indeed a manufacturing defect on our part, we will offer you a refund of your item. Please note that due to the epidemic, for the safety of our employees and customers, we are only accepting returns of defective products at this time.
Refunds
Upon receipt of his return, the Buyer will be informed by email of the processing of his request. After reception and validation of your return package, the refund will be made within 15 working days, and you will receive a confirmation email. The Buyer will be refunded the full amount of the returned items and the "outward" shipping costs, in accordance with the Loi Châtel. The "return" shipping costs remain the responsibility of the Buyer, except if the item is indeed deemed to be defective, you can send by email to the following address hello@hiromanga.com the invoice of the carrier in order to obtain a refund of the shipping costs.
Special cases
My package arrived damaged, what should I do? In case of delivery of damaged or incomplete goods, the Buyer will have to refuse the delivery and mention his reserves on the delivery note. The Buyer will then have to inform Hiromanga by e-mail at hello@hiromanga.com, asking for a new delivery in conformity, the corresponding shipping costs being at the charge of Hiromanga, or the cancellation of the sale and its refund.
I received a defective item, what should I do? In case of delivery of damaged or incomplete goods, the Buyer must refuse the delivery and mention his reserves on the delivery note. The Buyer must then inform Hiromanga by e-mail at hello@hiromanga.com, requesting a new delivery in conformity with the order, the corresponding shipping costs being at the charge of Hiromanga, or the cancellation of the sale and its reimbursement.
Translated with www.DeepL.com/Translator (free version)Il manque un article dans mon colis, que faire ? Nous vous invitons à contacter rapidement le service clients Hiromanga par email à l’adresse suivante hello@hiromanga.com . Pour toute autre question, merci de contacter le service clients Hiromanga par email à l’adresse suivante hello@hiromanga.com .